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Email problems
Q. We are having problems with receiving emails sent to our WCN forwarding addresses. Sometimes the emails are delayed for days, sometimes they don't arrive at all. Can you help?

A. Before asking us for help please do the following:

  1. Check that you have setup your forwarding addresses properly. eg: ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ' - forwarding to ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it '
  2. Send a test message to the forwarding address (eg: ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ') and send one directly to the destination address (eg: ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ')
  3. Check that you received both messages. Allow at least 24 hours for them come through but in practice they should come through almost immediately.

If (1) and (2) above work then you have no problem.

If you only received the email sent to the destination address then the problem may lie with WCN.

Also if you have an account at Xtra then please read this Wikipedia article - Yahoo!Xtra Bubble - Antispam Troubles

If all else fails then open up a support ticket in the WCN HelpDesk and describe the problem as clearly as you can. Provide your username/website name/MSID number etc to help us find your account details quickly.